Category Archives: Member News

Swim lessons

Summer is now in full gear and what better way to enjoy the day than swimming! The Y offers swim lessons for all ages and levels; two week and four week lessons are available. Registration is currently open and lessons

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Why customer engagement is just as important as customer service

One of the best outcomes from the social media explosion is that the customer service bar has been raised. Now that more people are freely sharing their customer experiences – both good and bad – with the world, quality customer

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Swim lessons

Summer is now in full gear and what better way to enjoy the day than swimming! The Y offers swim lessons for all ages and levels; two week and four week lessons are available. Registration is currently open and lessons

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New downtown bike parking map

The City of Olympia has just published a new online map of downtown bike parking. Find out if a rack is covered, how many bikes can fit on it, and see a picture of the rack here: http://olympiawa.gov/community/transportation-options/biking#BikeParkingMap To keep

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Fall sports

Summer just started and fall may seem a long ways away; however, it’s not too early to register for fall youth sports at the Y! Registration opens on June 30 with a deadline of August 20. Y sports leagues are

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Summer swim

Learn to swim like a fish this summer at the Y! They will offer two-week sessions in the mornings and four-week sessions in the evenings. Their instructors are comfortable working with all levels of swimmers, from those who are afraid

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Summer sports

The Y will have baseball, soccer, lacrosse and track this summer for kids ages Pre-K through 8th grade. Learn a new sport, make new friends, and have a blast! The registration deadline is June 18th and practices start July 7.

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The top 5 customer retention marketing tactics

The probability of selling to an existing customer is 60-70%. The probability of selling to a new prospect is 5-20% (credit: Marketing Metrics). Research also shows that a 10% increase in customer retention results in a 30% increase in the

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Summer schedule changes

The YMCA’s pool, gym and group fitness schedules will be changing this summer. Check out the new open gym and open swim times as well as a new outdoor cross-training class! Schedules are kept up to date online and on

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Summer camp at the Y

Join the Downtown Y this summer for day camp! They will have an all-day sports camp option or a morning sports, afternoon specialty camp option for kids ages five to 12. Camp is a great way to meet new friends,

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