Category Archives: Member News

Succeed at Customer Retention

The current economic climate is causing customers to be more selective. Most businesses can only guess at the reasons customers leave, mainly because they don’t gather that information or develop a formal strategy to retain customers until after they leave.

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Help Food Lifeline and PSE feed hungry families

The holiday season is just around the corner, and Puget Sound Energy (PSE) wants to help feed hungry families across the Northwest through our appliance recycling donation program to benefit Food Lifeline. It’s easy to help: just call PSE to

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K-9 Scavenger Hunt

Recruiting Family-Friendly Businesses In an effort to support downtown businesses, and to bring awareness to their department, the Olympia Police Department is organizing a K-9 Scavenger Hunt for the holidays. The Scavenger Hunt kicks off during the annual Downtown for

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Jewelry and painting holiday ornaments classes

Classes – Jewelry and Painting Holiday Ornaments – Back by popular demand. Classes at Pandora’s Bien Sur, across from Washington Center. Visit our web site http://pandorasbiensur.com for dates and times.  NO EXPERIENCE needed. Perfect for holiday gifts. (360) 442-0579

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What is customer experience?

A customer experience is an interaction between an organization and a customer as perceived through a customer’s conscious and subconscious mind. It is a blend of an organization’s rational performance, the senses stimulated and the emotions evoked and intuitively measured

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Streetlight conversion to LEDs scheduled to begin in October

The City of Olympia has contracted with Puget Sound Energy (PSE) to replace streetlights throughout the City with new LED lights. These lights are owned by PSE and are typically located on wooden utility poles. This work will complete the

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The Complete Works of William Shakespeare (abridged) [revised]

Prepare yourself for a theatrical extravaganza, a thespian feat seldom seen before! Think of it, 37 (ish) plays, from 400 years ago performed in 97 minutes (or so), a virtual cast of hundreds brought to life by three brave men

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YWCA of Olympia announces their 2014 Women of Achievement

20th annual gala honors South Sound women making positive impact in the community The words are powerful, the impact broad, the commitment unquestionable.      “She is an incredible representation of female empowerment,      strength and sense of self.”      “Her

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Harlequin Productions Partners with other local nonprofits

Harlequin Productions is taking applications now through October 31, 2014 for their Community Partnership Program 2015. Nonprofit partners receive 150 tickets to Harlequin Productions’ final dress rehearsals, which they may sell as a fundraiser or give as thank you gifts

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Is customer service outdated?

Thousands of books and articles have been written on the topic of customer service. Executives and marketing departments constantly tout the importance of providing superior service, and everyone seems to agree that it is essential to long-term business success, especially

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