Category Archives: Member News

Transit rolls with 2012 legislative session People working on or around the Capitol Campus, and those visiting during this year’s legislative session, have a number of options available to assist them with transportation and parking in the capital city. Intercity

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I saw this statistic the other day and found it very interesting. – 68% of consumers say they will pay more for a product/service if they feel like they are getting a better customer service experience. – Harris Interactive, Consumer

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1. Focus on the customer: It may seem obvious that we must focus more on the customer in 2012, we all are sufficiently tempted by plenty of day-to-day distractions that divert your attention away from doing the things that engage

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A message from Mary Corso, owner of Courtyard Antiques and chair of the First Friday Committee. Downtown businesses, it’s time to start thinking about chocolate for our First Friday in November. Theme: EVERYTHING CHOCOLATE! Thank you to those who participated

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Facebook currently has over 750 million users spending over 700 billion minutes per month on the site…And a bunch of those users are your customers. Five ways to attract new customers (It’s FREE, FAST and worth a TRY) I know

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Times are challenging right now for many small businesses. Increased gas prices and other rising costs have caused many owners to tighten their belts to make ends meet. While there are many obvious things to do to lower expenses, the

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What can be learned from a mouse with big ears 1. Focus on the right stuff and the money will come The top three priorities of Disneyland management is leadership excellence, cast excellence and guest satisfaction. The fourth priority is

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1. Hire the best people you can find The life blood of any service operation is the front line staff, the ones who have more contact with customers than anyone else. 2. Develop a success culture The culture of a

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Is your store getting enough daily traffic? Are you seeing any new faces? If not, it is time to try some traffic builders.

15 Things That Will Pay Off Big It is time to take a minute to assess where your business is now, where you might want to be and put into motion some of the following ideas that will make a

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